Frequently asked questions

How long does an order take?

Trial (50 prospects): 2–3 business days. Growth (200): 5–7 business days. Scale (500): 10–12 business days. Custom orders are quoted with a timeframe before work starts.

Where does the data come from?

Public sources only — official business websites and public directories — checked on the research date shown in your file. Every row includes its source URL so you can verify it yourself.

Will every lead have an email address?

No, and any service promising that is guessing or scraping. We include a public business email only where the business itself publishes it. In our Austin dental sample, only 3 of 25 practices published an email — for most local businesses, phone and the website contact form are the real outreach channel.

How accurate is the data, and what if a row is wrong?

Every row is verified against its source, deduplicated, format-checked, and spot-checked, with a confidence level per row. Data reflects public sources as of the research date and businesses do change details. Any row proven factually wrong within 14 days is replaced free.

Is the data exclusive to me?

Not by default. Standard packages are researched to your spec, but the same business could appear in another client's list for a different market. Exclusivity is available only under a custom contract — ask when you inquire.

What formats do I receive?

XLSX, PDF, and CSV — all three, with source URLs, fit reasons, verification status, confidence levels, and a QA report.

How do I pay?

Invoicing is via our payment provider; details are confirmed at order. We confirm your spec, price, and timeframe in writing before any payment is due.

What if you can't reach the agreed number of verified prospects?

You choose: a reduced list at a reduced price, a spec adjustment, or a full refund of any prepayment for the undelivered portion. Delivered-and-verified rows are not refundable.

Can I ask for revisions?

Yes. If rows don't match the agreed spec, tell us and we'll re-check them — and any row proven factually wrong within 14 days is replaced free. If the spec itself changes mid-order, we'll quote the adjustment before doing extra work.

Do you guarantee I'll win clients from the list?

No. We deliver verified research on businesses that fit your spec. Turning prospects into clients depends on your offer, timing, and outreach — no honest research service can promise that outcome.

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